RETURNS

We want you to be delighted with your order from My Vintage. But if something isn’t quite right, our returns process is simple and straightforward. Please take a moment to read our policy below to understand how returns work for both brand new and original vintage items.

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Eligibility

• Returns are accepted within 14 days of receipt for most items.

• Non-returnable items: For hygiene reasons, we cannot accept returns on jewellery, underwear, or swimwear.

• Sale items and discounted products are also non-returnable.
   

Refunds vs Credit Notes

• Brand New Items: Always eligible for a full refund if returned in original condition.

• Secondhand Vintage Items: Refunds are only offered if the item is faulty or grossly misrepresented. For items that don’t fit or suit, we issue a credit note.

• Credit notes are issued as an online voucher code.

• Valid for 6 months.

• Can be used across the entire site, giving you plenty of choice and flexibility.
   

How to Return

1. Within 14 days of receipt, email us at info@myvintage.co.uk with:

• Your order number

• The item(s) you wish to return

• The reason for return
   

We will issue you with a Returns Number. This must be clearly marked on the outer package.

1. You then have 14 days to return the parcel to the address we provide. Please use a signed-for or insured service, as you are responsible for the item until it reaches us.

2. Once received, we’ll process your return and email you to confirm either:

3. A refund (if eligible), or

4. A credit note with your unique voucher code.
    

Condition of Returns

• Items must be returned in the same condition as received.

• My Vintage reserves the right to refuse refunds or credit notes on items that:
  - Appear worn or damaged after purchase
  - Are returned outside the stated timeframe
  - Do not include a valid returns number
   

Questions?

If you’re unsure about our returns process or need assistance, please email us at info@myvintage.co.uk. We’re always happy to help.